1. Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

2. Shipping Methods & Delivery Times

We currently offer the following shipping option for orders within the United States:

• Standard Shipping: $4.99 | Estimated delivery in 5–11 business days after processing.

Delivery times are estimates provided by carriers and are not guaranteed.

3. Shipping Costs

Shipping charges are calculated during checkout based on your destination and order details. The final shipping cost will be displayed before you complete your purchase.

4. Order Tracking

Once your order ships, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking information to become active.

5. Delivery Delays

Although we strive to deliver your order on time, delays caused by carriers, weather conditions, natural disasters, customs inspections, or other circumstances beyond our control may occur.

If your package has not arrived within 7 business days after the estimated delivery date, please contact us at [email protected].

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please verify your address carefully before placing your order.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7. Lost or Stolen Packages

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking with family members or neighbors.
• Contacting the shipping carrier or your local post office.
• Emailing us at [email protected] with your order number if further assistance is needed.

If the carrier confirms the package has been lost, we will work with the carrier and may provide a replacement or refund when appropriate.

8. International Shipping

Currently, Mastelonsports primarily serves customers within the United States. If international shipping becomes available, customers will be responsible for any customs duties, import taxes, and related fees imposed by their destination country.

Contact Us

MASTELON LLC
6280 SW 8TH STREET
NORTH LAUDERDALE, FL 33068
United States
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

1. Overview

You may request a return within 30 days from the date your order is delivered. To qualify for a return, items must be:

• Unused and unworn
• In their original condition
• Returned with original packaging and tags attached

Returns that do not meet these requirements may not be eligible for a refund.

2. How to Start a Return

To initiate a return, please contact our support team at [email protected] and include:

• Your order number
• The reason for the return
• Photos of the item(s), especially if damaged or incorrect

Our team will review your request and provide return instructions within 2 business days.

A return label is included in the package for eligible returns.

3. Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is defective;
• The wrong item was shipped;
• The product arrived damaged.

For approved returns caused by our error, return shipping costs will be covered by Mastelonsports.

Please send approved returns to:

We recommend using a trackable shipping service to ensure your package reaches us safely.

4. Refund Process

After receiving your returned item, we will inspect it. Inspection typically takes 2–3 business days.

Once approved, refunds will be issued to your original payment method. Customers generally receive their refund within 10 business days. Actual posting times may vary depending on the payment provider.

• Major Credit/Debit Cards: usually within 5–10 business days after approval.
• PayPal: typically processed faster, though timing depends on PayPal policies.

Original shipping charges are non-refundable. No restocking fees are charged.

5. Exchanges

We offer exchanges for different sizes or colors of the same product, subject to stock availability. Please contact [email protected] for assistance.

If you would like a different product, we recommend returning the original item for a refund and placing a new order.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items marked as Final Sale
• Digital products or downloadable content
• Perishable goods
• Customized or personalized products
• Items that have been worn, washed, or altered
• Products not returned in their original condition

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected].

Please include:

• Your order number;
• Clear photographs showing the issue.

After review, we will arrange either:

• A replacement item; or
• A full refund.

Any return shipping costs related to our error will be covered by Mastelonsports.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or PayPal balance again.
2. Contact your bank or card provider, as posting times may vary.
3. If you still have not received your refund, contact us at [email protected].

9. Sale Items

Only regular-priced items are eligible for refunds. Items purchased on clearance, discount, or marked as Final Sale are non-refundable and cannot be exchanged.

Questions?

If you have any questions regarding this Refund & Return Policy, please contact us:

MASTELON LLC
6280 SW 8TH STREET
NORTH LAUDERDALE, FL 33068
United States
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)