Mastelonsports Shipping Policy

1. Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

2. Shipping Methods & Delivery Times

We currently offer the following shipping option for orders within the United States:

• Standard Shipping: $4.99 | Estimated delivery in 5–11 business days after processing.

Delivery times are estimates provided by carriers and are not guaranteed.

3. Shipping Costs

Shipping charges are calculated during checkout based on your destination and order details. The final shipping cost will be displayed before you complete your purchase.

4. Order Tracking

Once your order ships, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking information to become active.

5. Delivery Delays

Although we strive to deliver your order on time, delays caused by carriers, weather conditions, natural disasters, customs inspections, or other circumstances beyond our control may occur.

If your package has not arrived within 7 business days after the estimated delivery date, please contact us at [email protected].

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please verify your address carefully before placing your order.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7. Lost or Stolen Packages

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking with family members or neighbors.
• Contacting the shipping carrier or your local post office.
• Emailing us at [email protected] with your order number if further assistance is needed.

If the carrier confirms the package has been lost, we will work with the carrier and may provide a replacement or refund when appropriate.

8. International Shipping

Currently, Mastelonsports primarily serves customers within the United States. If international shipping becomes available, customers will be responsible for any customs duties, import taxes, and related fees imposed by their destination country.

Contact Us

MASTELON LLC
6280 SW 8TH STREET
NORTH LAUDERDALE, FL 33068
United States
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)